What is your cancellation policy?
You can cancel your reservation with a full refund up to 48 hours before your scheduled Scenic Mountain eBike Tour. We appreciate early notifications as it allows us to offer your spot to other guests. In cases of cancellations due to inclement weather, we will also provide a full refund.
How old do I need to be to ride an eBike?
According to North Carolina law, riders must be at least 16 years old to operate an eBike. We strictly adhere to this regulation with no exceptions.
What if I've never ridden an eBike before?
No worries! eBikes are simple to operate if you’ve ridden a traditional bicycle before. Before setting out, our guides will provide a comprehensive briefing on eBike mechanics, safety, and riding etiquette. We’ll ensure everyone is confident and comfortable before the tour begins.
Is food provided during the tour?
We do not provide food or water. We recommend that you bring your own snacks and water in a small day pack or backpack to stay hydrated and energized throughout the tour.
What happens if the weather is bad?
We prioritize safety and will cancel the tour if weather conditions are deemed unsafe. Decisions are made as close to the tour start time as possible to provide accurate forecasts. Light rain doesn’t usually disrupt our tours, but in the event of heavier rain, we will discuss options with you at the tour time. If we cancel due to unsafe weather, you can choose to reschedule or receive a full refund.
Are there any physical requirements?
Riding an eBike requires basic physical fitness and the ability to handle varied terrains. Our tours can accommodate a wide range of fitness levels, but if you have any concerns about your ability to participate, please contact us before booking.
What should I wear?
We recommend wearing comfortable, weather-appropriate clothing and closed-toe shoes. Layers are advised as temperatures can change throughout the day.
Is there a place to store personal items during the tour?
Yes, we provide storage options at our starting location. However, for valuables and items you need during the tour, we recommend a small, lightweight backpack or waist pack.